{"id":16246,"date":"2024-02-15T15:50:43","date_gmt":"2024-02-15T15:50:43","guid":{"rendered":"https:\/\/www.h2o-am.com\/informations-reglementaires-2\/"},"modified":"2026-06-26T09:14:35","modified_gmt":"2026-06-26T09:14:35","slug":"informations-reglementaires","status":"publish","type":"page","link":"https:\/\/www.h2o-am.com\/fr\/informations-reglementaires\/","title":{"rendered":"Informations r\u00e9glementaires"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16246\" class=\"elementor elementor-16246 elementor-7221\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c2444e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9c2444e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e31d327\" data-id=\"e31d327\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-12b102c elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"12b102c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-72dff0b\" data-id=\"72dff0b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa696f3 elementor-widget elementor-widget-heading\" data-id=\"fa696f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informations r\u00e9glementaires<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2dd6251\" data-id=\"2dd6251\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21fdf94 elementor-widget elementor-widget-image\" data-id=\"21fdf94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-1024x1024.jpg\" class=\"attachment-large size-large wp-image-5654\" alt=\"\" srcset=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-1024x1024.jpg 1024w, https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-300x300.jpg 300w, https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-150x150.jpg 150w, https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-768x768.jpg 768w, https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04-1536x1536.jpg 1536w, https:\/\/www.h2o-am.com\/wp-content\/uploads\/2023\/12\/Visuel-H2o-04.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f3025a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f3025a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a516c97\" data-id=\"a516c97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db7d3e4 elementor-widget elementor-widget-text-editor\" data-id=\"db7d3e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>PLAINTES DES CLIENTS&nbsp;<\/strong><\/p>\n<p>La satisfaction de nos clients est notre priorit\u00e9 absolue. C&rsquo;est pourquoi nous accordons une grande attention aux r\u00e9clamations des clients concernant les produits et\/ou services de H2O AM. Nous nous engageons \u00e0 examiner votre demande et \u00e0 r\u00e9pondre \u00e0 votre r\u00e9clamation dans les meilleurs d\u00e9lais. Le syst\u00e8me de gestion des r\u00e9clamations de H2O AM traite les r\u00e9clamations des clients avec pr\u00e9cision, coh\u00e9rence et dans le respect de la r\u00e9glementation en vigueur. L&rsquo;acc\u00e8s au service des r\u00e9clamations est gratuit, et les clients peuvent d\u00e9poser leurs r\u00e9clamations en fran\u00e7ais ou en anglais.    <\/p>\n<p><strong>D\u00e9finition des r\u00e9clamations<\/strong><\/p>\n<p>Une r\u00e9clamation est consid\u00e9r\u00e9e comme l&rsquo;expression d&rsquo;un m\u00e9contentement (oral ou \u00e9crit) concernant la fourniture ou l&rsquo;absence de fourniture d&rsquo;un service financier.<\/p>\n<p>Une demande d&rsquo;informations, de conseils, de pr\u00e9cisions, d&rsquo;intervention ou de prestation de service ne constitue pas une r\u00e9clamation.<\/p>\n<p><strong>Traitement des r\u00e9clamations<\/strong><\/p>\n<p>Les r\u00e9clamations peuvent \u00eatre transmises par courrier, par t\u00e9l\u00e9phone et\/ou par e-mail, ou encore par l&rsquo;interm\u00e9diaire de votre interlocuteur habituel.<\/p>\n<ul>\n<li>Par t\u00e9l\u00e9phone : votre interlocuteur habituel<\/li>\n<li>Par courrier :\n<ul>\n<li><strong>H2O Asset Management L.L.P<\/strong><b>. :<\/b> Michelin House, 81 Fulham Road, SW3 6RD (2e \u00e9tage, bureau 209), Londres, Royaume-Uni<\/li>\n<li><strong>H2O AM Europe SAS : <\/strong><sup>5e<\/sup> \u00e9tage, 39 avenue Pierre Ier de Serbie, 750008 Paris, France<\/li>\n<li><strong>H20 Monaco : <\/strong> 24, boulevard de la Princesse Charlotte et 1, impasse de la Fontaine, 10e \u00e9tage, n\u00b0 B10 \u2013 98000 MONACO \u2013 MC Principaut\u00e9 de Monaco<\/li>\n<li><strong>H2O AM ASIA PTE.<\/strong>: 12 Marina Boulevard, bureau n\u00b0 17-01 \u2013 Marina Bay Financial Centre, tour 3 \u2013 Singapour 018982<\/li>\n<li><strong style=\"background-color: transparent; color: var( --e-global-color-text );\"><span lang=\"IT\">H2O AM SWITZERLAND SA <\/span><\/strong><span lang=\"IT\" style=\"background-color: transparent; color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight );\">: rue Cornavin 11, c\/o DYN Gen\u00e8ve SA (CHE 372.076.788) \u2013 1201 Gen\u00e8ve<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Par e-mail : votre interlocuteur habituel <strong>ET\/OU<\/strong> <a href=\"mailto:compliance@h2o-am.com\">complaints@h2o-am.com<\/a><\/li>\n<\/ul>\n<p><strong>D\u00e9lais de traitement<\/strong><\/p>\n<ul>\n<li>Les entit\u00e9s du groupe H2O AM sont tenues d&rsquo;accuser r\u00e9ception de toutes les r\u00e9clamations dans un d\u00e9lai de 10 jours ouvrables \u00e0 compter de la date d&rsquo;envoi de la r\u00e9clamation \u00e9crite.&nbsp;<\/li>\n<li>R\u00e9pondre \u00e0 toutes les r\u00e9clamations dans un d\u00e9lai maximal de deux mois \u00e0 compter de la date d&rsquo;envoi de la r\u00e9clamation \u00e9crite. H2O AM rassemblera toutes les informations, pi\u00e8ces justificatives et remarques relatives \u00e0 votre r\u00e9clamation. <\/li>\n<li>Si le traitement de votre dossier prend plus de deux mois, nous vous \u00e9crirons \u00e0 nouveau pour vous en expliquer les raisons et vous communiquer la date \u00e0 laquelle nous pr\u00e9voyons de pouvoir clore votre dossier. Une fois le traitement termin\u00e9, nous vous informerons par \u00e9crit du r\u00e9sultat. <\/li>\n<\/ul><div><font face=\"corbel\"><br><\/font><\/div>\n<p><strong>M\u00e9diateur<br\/><\/strong>En dernier recours, et si vous n&rsquo;\u00eates pas satisfait de notre r\u00e9ponse finale, vous pouvez saisir gratuitement le m\u00e9diateur comp\u00e9tent selon la juridiction \u00e0 laquelle la r\u00e9clamation doit \u00eatre adress\u00e9e. Le m\u00e9diateur doit \u00eatre saisi dans un d\u00e9lai d&rsquo;un an \u00e0 compter de la date de d\u00e9p\u00f4t de la r\u00e9clamation aupr\u00e8s de H2O AM et uniquement apr\u00e8s avoir \u00e9puis\u00e9 tous les recours internes mentionn\u00e9s ci-dessus. <\/p>\n<p><strong>France :<\/strong><\/p>\n<p>Il existe plusieurs moyens de contacter le service du m\u00e9diateur de l&rsquo;AMF :<\/p>\n<ul>\n<li>Par courrier : M\u00e9diateur \u2013 Autorit\u00e9 des march\u00e9s financiers, 17 place de la Bourse \u2013 75082 Paris Cedex 02.<\/li>\n<li>Par fax : +33 (0)1 5345 5960<\/li>\n<li>Source : site web : <a href=\"https:\/\/www.amf-france.org\/en_US\/Le-mediateur-de-l-AMF\/Le-mediateur-mode-d-emploi\/Modes-de-saisine\">https:\/\/www.amf-france.org\/en_US\/Le-mediateur-de-l-AMF\/Le-mediateur-mode-d-emploi\/Modes-de-saisine<\/a><\/li>\n<\/ul>\n<p><strong><br>Monaco :<\/strong><\/p>\n<p>Vous pouvez contacter le service du m\u00e9diateur<\/p>\n<ul>\n<li>Source : site web : <a href=\"https:\/\/en.service-public-particuliers.gouv.mc\/You-and-The-Administration\/Ombudsman-service\/Mediation\">https:\/\/en.service-public-particuliers.gouv.mc\/You-and-The-Administration\/Ombudsman-service\/Mediation<\/a><\/li>\n<\/ul>\n<p><strong><br>Royaume-Uni :<\/strong><\/p>\n<p>Il existe plusieurs fa\u00e7ons de contacter le Service du m\u00e9diateur financier :<\/p>\n<ul>\n<li>Par courrier : Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, Londres, E14 9SR<\/li>\n<li>Par t\u00e9l\u00e9phone : +44 (0) 800 023 4567<\/li>\n<li>Par e-mail : <a href=\"mailto:complaint.info@financial-ombudsman.org.uk\">complaint.info@financial-ombudsman.org.uk<\/a><\/li>\n<li>Source : site web : <a href=\"http:\/\/www.financial-ombudsman.org.uk\/\">financial-ombudsman.org.uk<\/a><\/li>\n<\/ul>\n<p><strong><br>Singapour :<\/strong><\/p>\n<p>Le Centre de r\u00e8glement des litiges du secteur financier (FIDReC) est une institution ind\u00e9pendante et impartiale qui r\u00e8gle les litiges financiers des consommateurs par le biais de la m\u00e9diation et de l&rsquo;arbitrage. Vous pouvez le contacter de plusieurs fa\u00e7ons : <\/p>\n<ul>\n<li>Par courrier : 36, n\u00b0 15-01, Robinson Rd, City House, Singapour 068877<\/li>\n<li>Par t\u00e9l\u00e9phone : +65 6327 8878<\/li>\n<li>Source : site web : <a href=\"https:\/\/www.fidrec.com.sg\/website\/index.html\">https:\/\/www.fidrec.com.sg\/website\/index.html<\/a><\/li>\n<\/ul>\n<p><strong><br>Suisse :<\/strong><\/p>\n<p>L&rsquo;Association Finanzombudsstelle Schweiz (FINOS) est une institution neutre qui a pour mission de trouver des solutions consensuelles pour toutes les parties dans le cadre d&rsquo;une m\u00e9diation, afin d&rsquo;\u00e9viter ainsi des litiges judiciaires co\u00fbteux. Son service de m\u00e9diation traite les questions et les r\u00e9clamations des clients de nos prestataires de services financiers affili\u00e9s. <\/p>\n<p>Par courrier : Talstrasse 20 CH-8001 Zurich<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight );\">Source : <\/span><a style=\"font-weight: var( --e-global-typography-text-font-weight ); background-color: #ffffff;\" href=\"mailto:Info@finos.ch\">Info@finos.ch<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fdd65e elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8fdd65e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2026\/01\/Global-Client-Complaints-Policy-202601-version-website.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique mondiale relative aux r\u00e9clamations des clients<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dc82b9 elementor-widget elementor-widget-text-editor\" data-id=\"9dc82b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><br>TRAITEMENT DES DONN\u00c9ES \u00c0 CARACT\u00c8RE PERSONNEL<br><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c262a elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"41c262a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/12\/Nov-2025-Data-Privacy-Information-Notice-For-web-visitors-and-investors.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Note d'information relative \u00e0 la protection des donn\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/12\/Nov-2025-H2O-Data-Protection-Privacy-policy_-WEB.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de confidentialit\u00e9 relative \u00e0 la protection des donn\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:compliance@h2o-am.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact pour les questions relatives \u00e0 la protection des donn\u00e9es : compliance@h2o-am.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8435cc elementor-widget elementor-widget-text-editor\" data-id=\"b8435cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><br>AUTRES POLITIQUES<br><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d176a elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"27d176a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2026\/06\/H2O-AM-GLOBAL-CoI-POLICY-2026_VF-web-version.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de H2O AM en mati\u00e8re de conflits d'int\u00e9r\u00eats<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/10\/2025-POLDEREM-RESUME-octobre-ENG.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de r\u00e9mun\u00e9ration<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/05\/H2O-Best-execution-and-best-selection-policy-2025-website.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de H2O en mati\u00e8re de meilleure ex\u00e9cution et de meilleure s\u00e9lection<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2026\/01\/Compte-rendu-relatif-aux-frais-dintermediation-2025.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rapport sur les commissions d'interm\u00e9diation 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531131c elementor-widget elementor-widget-text-editor\" data-id=\"531131c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><br>ENGAGEMENT<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d589c elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"96d589c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2026\/05\/H2O-Modern-Slavery-Statement-2025.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9claration de H2O AM relative \u00e0 l'esclavage moderne 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/11\/Engagement-Policy-EN.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">H2O AM : Politique d'engagement des actionnaires et de vote<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/04\/2025_H2O_AM_Sustainability_Risks_Policy.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique relative aux risques li\u00e9s au d\u00e9veloppement durable<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/11\/EN-Exclusions-Policy-Final-Version-2025.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique d'exclusion<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2026\/06\/H2O_AM_Compte-rendu-Politique-de-vote-2025.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Compte rendu de la politique d'engagement actionnarial 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.h2o-am.com\/wp-content\/uploads\/2025\/06\/2024_H2O_AM_Rapport-article-29-LEC.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rapport n\u00b0 29 (2024)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caaf041 elementor-widget elementor-widget-text-editor\" data-id=\"caaf041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><br>PROTECTION CONTRE LA DILUTION  <\/strong><\/p><h5><span style=\"color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight );\">Politique de tarification variable<\/span><\/h5><p>Soucieuse de pr\u00e9server les int\u00e9r\u00eats de ses actionnaires \u00e0 long terme,<span style=\"font-size: 13.5px; line-height: 0; position: relative; vertical-align: baseline; bottom: -0.25em;\">H2O<\/span>Asset Management a mis en place depuis 2017 un m\u00e9canisme de \u00ab swing pricing \u00bb fond\u00e9 sur la m\u00e9thodologie recommand\u00e9e par la charte de l\u2019Association fran\u00e7aise de la gestion (AFG).<br\/>La mise en place du \u00ab swing pricing \u00bb concerne uniquement les fonds OPCVM suivants :<\/p><ul><li>H2O Adagio FCP<\/li><li>H2O Moderato FCP<\/li><li>H2O MultiBonds FCP<\/li><li>FCP H2O MultiStrategies<\/li><li>H2O Vivace FCP<\/li><li>H2O Allegro FCP<\/li><li>H2O EuroAggregate<\/li><li>FCP H2O MultiEquities<\/li><li>H2O Largo<\/li><li>Fonds H2O MultiAggregate<\/li><li>Fonds H2O Multi Emerging Debt<\/li><li>H2O EuroSovereign<\/li><li>H2O EuroSovereign 3-5 ans<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-525b9c1 elementor-align-start elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"525b9c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/devh2o.agencesand.net\/wp-content\/uploads\/2024\/02\/H2O-AM-Swing-pricing-policy-FAQ-1.pdf\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ sur la politique tarifaire \u00ab Swing \u00bb de H2O AM<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informations r\u00e9glementaires PLAINTES DES CLIENTS&nbsp; La satisfaction de nos clients est notre priorit\u00e9 absolue. C&rsquo;est pourquoi nous accordons une grande attention aux r\u00e9clamations des clients concernant les produits et\/ou services de H2O AM. Nous nous engageons \u00e0 examiner votre demande et \u00e0 r\u00e9pondre \u00e0 votre r\u00e9clamation dans les meilleurs d\u00e9lais. Le syst\u00e8me de gestion des [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-16246","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Consultez les informations r\u00e9glementaires d&#039;H2O afin de garantir la transparence et le respect des normes du secteur.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.h2o-am.com\/fr\/informations-reglementaires\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"H2O Asset Management - An independent asset management company\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Informations r\u00e9glementaires - 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